Delete your Shamar account or data

Delete a staff account

1. Ask your administrator to remove you: in Shamar, Administer → Members → your name → deactivate. This takes effect immediately and signs you out of every device, including the phone app.
2. Or write to us at [email protected] from the email address you sign in with, with the subject “Shamar account deletion” and your organisation’s Shamar address (for example yourname.shamar.consign.tech). We confirm with your administrator and complete the request within 30 days.

What is deleted

• your sign-in identity (email, and the Microsoft identifier if you signed in with Microsoft), sessions and sign-in links;
• the devices you switched notifications on for (push registrations), immediately;
• your name and email on the account, and your notification settings.

What is kept, and for how long

Work orders, service requests, asset records, approvals and the audit trail are your organisation’s operational and compliance records. They are kept by the organisation for as long as its own retention rules and Indian law require, even after a staff account is deleted. Only your name remains on those records, as the person who raised, approved or completed them.

Delete data about you (asset holders, requesters and others)

If you appear in a Shamar instance without an account — for example as the holder of an asset, or as someone who reported an issue through a public intake link — the organisation decides how your details are kept; please ask them first. You can also write to [email protected] with the subject “Shamar data deletion” and the organisation’s name; we pass the request to them and help them act on it within 30 days.

• Deleted on request: your contact details and photos that are no longer needed for an open request or a current custody record.
• Kept: the record that an asset was held or a job was done, with your name, for the period the organisation is required to keep it.

See also our Privacy Policy.